Salesforce Administrator

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Sierra Cloud, we set out to create something unique that will challenge the status quo of the services business. Our visions is to be the #1 Trusted Partner for Innovation whilst daring to be different, and driven by values and culture.
Apply now

Company Overview

Sierra Cloud, we set out to create something unique that will challenge the status quo of the services business. Our visions is to be the #1 Trusted Partner for Innovation whilst daring to be different, and driven by values and culture. At Sierra Cloud, we are committed towards championing for our clients, communicating with honesty and respect, growing our strength through diversity and ultimately functioning as ONE TEAM to achieve ONE VISION. We very strongly believe that our employees are the core of our business, and nurturing our TEAM culture through our core guiding principles - Trust to create thriving relationships with customers, partners and employees, Elevate our experiences through continuous personal and professional growth, Assist each other to align and achieve our personal and company goals and Motivate and be cheering each other to #ReachYourPeak. We are looking for self-motivated, committed individuals who are eager to learn and grow personally and professionally, and who are excited to be part of a start-up company and seek out opportunities. We're looking to grow the team and continue to scale our presence and help our customers maximize user adoption and take the user and customer experience to the peak. You'll be joining a new and fast moving cross-functional team, being closely involved in the growth and innovation journey.

Roles and Responsibilities

  • Maintain professional integrity and represent the team appropriately in all interactions.
  • Execute assigned administrative tasks, such as creating users, updating profiles, modifying page layouts, loading data, and promptly addressing user requests.
  • Provide technical support for issue resolution on the Salesforce platform, integration components, managed packages, and applications. This includes triage, analysis, and coordination of vendor responses as needed.
  • Conduct platform and application monitoring, implementing preventative maintenance, and continuously improving to meet high client satisfaction KPIs.
  • Perform Sandbox refreshes and maintenance, proactively planning for upgrades and seasonal releases.
  • Create change requests and software release packages, ensuring adherence to principles, policies, and product standards for successful application deliveries.
  • Keep knowledge artifacts up-to-date to support and maintain new, enhanced, and changed application software.
  • Educate and train fellow development and support analysts, as well as business stakeholders, on the administration and maintenance of the changed software.
  • Work collaboratively within a team-focused environment, building positive relationships with other staff, teams, and partners in line with Business Services values.

Required Skills & Capabilities

  • Overall 7-10 Years of experience along with Certified Salesforce Administrator with relevant experience.
  • Experience in enterprise applications support and maintenance.
  • Implementation and roll-out experience with Salesforce/other CRMs.
  • Proficiency in Salesforce Industries Cloud Administration.
  • Knowledge of Omnistudio, including Omniscripts, Flexcards, and more.
  • Understanding of information systems support practices and ITIL.
  • Effective communication, adaptability, and high initiative.
  • Strong customer focus and relationship management.
  • Organised, detail-oriented, and adept at both independent and team work.
Apply now
Address:
Sydney
Level 22, 180 George St, Sydney, NSW, 2000
Contact:
Address:
Jaipur
4th Floor, 413-415 , Signature Tower, Lal Kothi Tonk Road, Jaipur 302015
Contact:
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