Salesforce Field Service Consultant

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We at Sierra Cloud, are set to create something unique that will challenge the status quo of the services business. Our visions is to be the #1 Trusted Partner for Innovation whilst daring to be different, and driven by values and culture.
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Company Overview

Sierra Cloud, we set out to create something unique that will challenge the status quo of the services business. Our visions is to be the #1 Trusted Partner for Innovation whilst daring to be different, and driven by values and culture. At Sierra Cloud, we are committed towards championing for our clients, communicating with honesty and respect, growing our strength through diversity and ultimately functioning as ONE TEAM to achieve ONE VISION. We very strongly believe that our employees are the core of our business, and nurturing our TEAM culture through our core guiding principles - Trust to create thriving relationships with customers, partners and employees, Elevate our experiences through continuous personal and professional growth, Assist each other to align and achieve our personal and company goals and Motivate and be cheering each other to #ReachYourPeak. We are looking for self-motivated, committed individuals who are eager to learn and grow personally and professionally, and who are excited to be part of a start-up company and seek out opportunities. We're looking to grow the team and continue to scale our presence and help our customers maximise user adoption and take the user and customer experience to the peak. You'll be joining a new and fast moving cross-functional team, being closely involved in the growth and innovation journey.

Roles and Responsibilities

  • Responsible for the day-to-day support and implementation to the CRM Strategy and Roadmap and will support solutioning, effort estimation, basic configuration, user testing, documenting to help ensure the delivery of robust and scalable solutions across the CRM platform.
  • Align solutions and implementations with CRM Strategy and Roadmap; ensuring alignment with key business requirements and prioritization.
  • Work closely with IT Architecture, Business partners, Business CRM team and IT Apps to actively develop new ideas to improve strategy.
  • Work directly with business users to understand their business process needs and to ensure responsiveness and resolution of issues meets requirements.
  • Undertake software problem analysis and propose and implement solutions to software problems.
  • Manage/review and test configuration of application releases, product changes and patches
  • Responsible for performing mitigating actions to resolve application incidents and problems.
  • Responsible for following team processes and procedures.
  • Deliver quality service through the ITIL Service Operation methodologies.
  • Ensure the integrity/performance of the production systems and monitoring solutions.
  • All aspects of user management including new user setup/deactivation, roles, profiles, permissions
  • Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

Required Skills & Capabilities

  • Minimum 4+ years of experience in Salesforce and 6+ overall experience in IT industry
  • Experienced with Salesforce Field Service with hands-on implementation
  • Technically sound with Reports, Dashboards, and Flows
  • Working with Youreka app Configurations, Settings and Forms would be desirable however not mandatory
  • Salesforce certifications including relevant certification(s) for development in Lightning
  • Excellent communication and stakeholder management skills
  • Demonstrate strong organizational skills, a methodical approach, and the ability to remain calm under pressure.
Apply now
Level 22, 180 George St, Sydney, NSW, 2000
4th Floor, 413-415 , Signature Tower, Lal Kothi Tonk Road, Jaipur 302015
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